Privacy Policy

Focal Optical ("Focal," "we," "us," or "our") values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from focaloptical.com (the "Site").

By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We collect several types of information:

Personal Information You Provide

When you create an account, place an order, or contact us, we collect information like your name, email address, shipping address, phone number, and payment information.

Information Automatically Collected

We automatically collect information about your device and browsing activities, such as your IP address, browser type, time zone, and cookies, when you visit our Site.

Information from Third Parties

We may receive information from social media platforms and other third-party sources.

How We Use Your Information

We use the information we collect to:

• Fulfill your orders and provide customer service
• Communicate with you, including responding to inquiries and sending marketing emails (you can opt-out)
• Personalize your experience on the Site
• Analyze Site usage to improve our services
• Prevent fraudulent transactions and monitor against threats
• Comply with legal obligations and enforce our agreements

Sharing Your Information

We may share your information with:

• Service Providers: We work with third parties who perform services on our behalf, such as payment processors, shipping companies, marketing service providers, and analytics providers.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred.
• Compliance and Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect our rights.

We do not sell your personal information to third parties.

Cookies and Other Tracking Technologies

We use cookies, pixel tags, and other tracking technologies to collect information about your browsing activities and usage patterns. These technologies help us improve your experience and deliver relevant ads.

You can control cookies through your browser settings. To learn more, visit http://www.allaboutcookies.org .

Our Site uses Google Analytics and other similar analytics services to understand Site usage and improve our services. These services may collect your IP address and other information about your usage.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing or request restriction
• Withdraw consent at any time

To exercise these rights, please contact us at hello@focaloptical.com.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request access to the categories and specific pieces of personal information we have collected about you
• Request deletion of your personal information
• Opt-out of the sale of your personal information

We do not sell your personal information.

You or your authorized agent can submit a request by contacting hello@focaloptical.com.

Nevada Privacy Rights

Nevada residents may opt-out of the sale of their personal information. We do not currently sell personal information; however, you may submit a verified request to opt-out by contacting hello@focaloptical.com.

GDPR and EEA Users

If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

To exercise these rights, please contact us at hello@focaloptical.com.

International Users

If you are accessing our Site from outside the United States, please be aware that your information will be transferred to and processed in the United States. By using our Site, you consent to this transfer.

Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) signals. Our Site does not respond to DNT signals at this time.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to the practices of third parties. We encourage you to read their privacy policies.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Accessibility

Focal Optical is committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you encounter any difficulty accessing this policy, please contact us at hello@focaloptical.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: